FAQs
Hair & Extensions
What extensions do you carry?
We offer 100% Remy human hair tape-in extensions, butterfly wefts, and seamless clip-in extensions. Explore the available shades and lengths to find your match. Check each product page for shade, length, and application details.
What ponytail extensions do you carry?
We offer drawstring and wrap-around ponytail extensions in various lengths and styles, including heat-resistant synthetic fiber options.
What are hair toppers?
Hair toppers are clip-in pieces that add volume and coverage to thinning areas without a full wig. Choose a shade and texture that blend with your natural hair for a natural-looking finish.
What types of wigs do you sell?
We offer 13×4 HD lace front wigs in 100% human hair and premium heat-resistant synthetic fiber. Details are listed on each product page.
Can I heat style my hair?
Heat styling depends on the hair type. Always check the product description for heat suitability and temperature guidance before using styling tools.
Cosmetics
What makes your makeup perfect for beauty on the go?
We offer easy-to-carry makeup essentials, like lip gloss, lip liner, and eyeshadow sticks, for quick touch-ups wherever your day takes you. Slip them into your purse or travel bag so you can look and feel your best, whether you're heading to work, running errands, or getting away for the weekend. That's Beauty on the Run™.
Are your cosmetics cruelty-free?
Yes. We do not test on animals.
Orders & Returns
How long does shipping take?
We offer free standard shipping on all U.S. orders. Please allow 2–5 business days for processing, followed by an estimated 3–7 business days for delivery. FedEx Overnight is available for $39 within the U.S. and can be selected at checkout; processing time still applies. International delivery typically takes 7–21 business days after processing. Delivery times are estimates, not guarantees.
What is your return policy?
Eligible returns must be requested within 30 days of delivery. Approved returns receive store credit only and are subject to a 10% restocking fee based on the item’s condition. Visit our Return Policy for eligible items, condition requirements, exclusions, and instructions on how to start a return.
Support
Need help?
Reach out to us anytime through our Contact Us page—we're happy to help.